Privacy Policy

Last updated: [insert publication date]

This privacy policy explains how Wrap Your Car Ltd collects, uses and protects personal information when you visit our website, contact us, request a quotation or use our services.

1. Who We Are

Wrap Your Car Ltd is the controller responsible for the personal information described in this policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and, where needed, billing or business address.
• Vehicle details, including make, model, year, registration number and photographs supplied for a quotation or project.
• Information about your enquiry, preferred finish, design, booking and services requested.
• Correspondence, quotations, design approvals, invoices, payment records and warranty enquiries.
• Technical information processed through our website, such as IP address, browser type, device information and security logs.
• Cookie preferences and information collected by any analytics or advertising tools described in our Cookie Policy.

Please avoid sending sensitive personal information or information about other people unless it is necessary for your enquiry and you are entitled to share it.

3. How We Obtain Your Information

We receive information directly from you when you complete our website form, email or call us, contact us through messaging or social media, or visit our workshop.

Our website and its service providers may also collect technical information automatically when you browse the site.

[If you receive identifiable customer information from referrals, lead-generation services or other third parties, identify those sources and the information received here. Otherwise remove this paragraph.]

4. Why We Use Your Information

We use personal information for the following purposes and lawful bases:

• Enquiries, quotations and bookings: to discuss your requirements and take steps at your request before entering into a contract.
• Providing our services: to arrange installation, communicate about your project, manage approvals and fulfil our contract with you.
• Business customer contacts: where our contract is with your employer or another business, we rely on our legitimate interests in managing that business relationship and delivering the requested services.
• Accounting and legal records: to meet applicable tax, accounting and other legal obligations.
• Security and business administration: our legitimate interests in protecting our website, preventing fraud, maintaining records and managing our business.
• Complaints, warranty matters and legal claims: our legitimate interests in resolving issues and establishing, exercising or defending legal claims, and any applicable contractual or legal obligations.
• Optional marketing: [confirm whether you send promotional emails or messages and specify the lawful basis and applicable consent arrangements; remove this item if you do not.]
• Optional analytics and advertising: [identify the tools actually used, their purposes and lawful bases, including consent where required.]

Where we rely on legitimate interests, we consider the impact on your rights and use only information reasonably necessary for the stated purpose.

5. Information Needed to Provide Services

We need sufficient contact and vehicle information to respond to your enquiry, prepare an accurate quotation and arrange work. If you do not provide necessary information, we may be unable to quote for or deliver the requested service.

Optional marketing consent is separate from requesting a quotation or booking a service.

6. Who We Share Information With

We share relevant information only where necessary with organisations supporting our services, such as:

• Website hosting, maintenance and IT security providers.
• Email, communication and business administration providers.
• Accounting providers, accountants and payment providers.
• Suppliers or contractors involved in an agreed project, where they need the information to carry out their work.
• Insurers, professional advisers or authorities where necessary for claims, legal obligations or lawful requests.

[Confirm the categories above against your actual providers. Add any analytics, advertising, embedded review, map or social media providers that receive visitor information, with their purposes and relevant privacy links.]

7. International Data Transfers

[Confirm whether your hosting, email, accounting, messaging, analytics or other providers store or access personal data outside the UK. Identify the relevant destinations and applicable UK adequacy arrangements or other safeguards. Explain how people can obtain a copy of relevant safeguards by contacting you. If there are no international transfers, replace this paragraph with an accurate statement confirming that.]

8. How Long We Keep Information

We retain personal information only for as long as needed for the purpose for which it was collected, including applicable legal, accounting, warranty and claims requirements.

• Enquiries that do not become bookings: [insert your actual retention period or review criteria].
• Customer and project records: retained according to the duration of the customer relationship, warranty requirements and the need to deal with potential claims. [Confirm your review or deletion schedule.]
• Invoices and accounting records: retained for the period required by applicable tax and accounting rules.
• Marketing preferences: retained while relevant; a minimal suppression record may be kept to ensure we respect an unsubscribe request. [Remove if not applicable.]
• Website logs, analytics and cookies: [insert applicable retention periods or link to the detailed information in your Cookie Policy].

9. Cookies and Third-Party Website Features

Cookies and similar technologies may be used to operate website features, remember preferences and support other purposes described in our Cookie Policy.

For details of the technologies used, their providers, purposes, duration and available choices, please read our Cookie Policy .

[Confirm that the Cookie Policy and consent controls accurately cover the tools currently installed, including any analytics, advertising, review widgets, maps and embedded videos.]

10. Vehicle Photographs

Photographs supplied for quotations or taken to document work may contain personal information, such as identifiable people or registration numbers. Where needed to assess, carry out or document a project, we use these photographs for the relevant purposes and lawful bases described above.

[Describe your actual arrangements for publishing project photographs on your website or social media, including the lawful basis, any consent process and treatment of registration numbers or identifiable people. Internal project documentation and public marketing use should be addressed separately.]

11. How We Protect Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access should be limited to those who need it for their work.

No website or method of electronic transmission can be guaranteed completely secure.

12. Your Data Protection Rights

Depending on the circumstances and the lawful basis used, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict how information is used.
• Receive certain information in a portable format or request its transfer where applicable.
• Withdraw consent at any time where processing relies on consent, without affecting earlier lawful processing.

Your right to object: you may object to processing based on legitimate interests on grounds relating to your particular situation. You may object to direct marketing at any time.

To exercise your rights, email info@wrapyourcar.co.uk . We may need to verify your identity. We normally respond within one month, subject to any extensions or exceptions permitted by applicable law.

13. Automated Decisions

[Confirm whether you make decisions based solely on automated processing that have legal or similarly significant effects. If not, state: “We do not use your personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you.”]

14. Questions and Complaints

If you have a question or concern about how we use your information, please contact us at info@wrapyourcar.co.uk .

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. You do not have to obtain our permission to do so.

Website: ico.org.uk/make-a-complaint

15. Changes to This Policy

We may update this policy to reflect changes to our services, data practices or applicable requirements. The latest version will be published on this page with an updated date. Where required, we will bring significant changes to your attention.